- How do I place an order?
- Choose your product, select an available size and colour where applicable, add it to your cart, and complete checkout with your contact and delivery details.
- Which payment methods are available?
- Available payment options, including Cash on Delivery where eligible and QR/bank transfer where offered, are shown at checkout.
- How do I pay by QR or bank transfer?
- Follow the payment details shown at checkout, submit payment proof if requested, and wait for payment verification.
- When is my QR/bank-transfer order confirmed?
- Your order is created when checkout is completed. Payment verification is completed after the submitted payment is reviewed.
- Do you deliver outside Kathmandu Valley?
- Yes, delivery is available for many locations across Nepal through Nepal Can Move, subject to courier service availability.
- How much is delivery?
- The applicable delivery charge is shown during checkout before you place the order.
- Can I change or cancel my order?
- Contact us as soon as possible. Changes or cancellation may be possible only before processing or dispatch.
- Can I exchange an item?
- Eligible exchange requests can be made within 7 days, subject to inspection, approval, and availability. See the Returns & Exchange page for details.
- How do I choose the right size?
- Use the product size information and the Size Guide. Since sizing may vary by style and manufacturer, compare your measurements before ordering.
- Can I track my order?
- Order updates are available through your account/order history where enabled. Contact us if you need further assistance.
- Can I review a product?
- Yes. Signed-in customers can leave a review on the relevant product page. Eligible completed purchases may display a Verified Purchase badge.
- What if I receive a damaged, incorrect, or different item?
- Contact us promptly with your order details and photos where applicable so we can review and assist under applicable consumer-protection requirements.
